Please arrive at least 30 minutes prior to your spa appointment, and 10 minutes before a studio appointment, for a consultation and to complete a lifestyle questionnaire with the Spa Mentor. We request that you disclose any medical condition, including pregnancy and allergies, prior to your treatment as some services may be contra-indicated.
We provide you with robes and suitable footwear for use in the wet areas. As is custom in Morocco nudity is not permitted in the Hammam, or any wet areas of the The Spa. Swimming costumes are required. We provide disposable underwear or alternatively you may wear your own. Therapists are professionally trained in draping techniques to ensure your privacy and comfort.
As we do not accept liability for the loss, damage or theft of personal items, we recommend you do not bring valuables.
Whilst we have WiFi for your convenience, we ask that the sound on all mobile devices and computers be turned off on entry to The Spa, and request you refrain from using them for conversations to ensure tranquillity.
Visitors to The Spa are able to park in Dolphin Square’s underground car park at the Grosvenor Road entrance. Parking must be arranged in advance of your visit. Dolphin Square is outside of the Congestion Charge Zone. Parking is subject to a £6 per hour fee.
No persons under16 are permitted. Contact us to discuss Studio specialist skin care treatments for teenagers accompanied by an adult.
Unfortunately late arrival will result in your treatment time being reduced, or we may be unable to honour the appointment.